HOW LONG DOES SHIPPING TAKE: Your order will be delivered in 2-5 business days for all Australian Capital Cities. Please allow an additional 1-2 business days for rural areas. To ensure secure delivery, all parcels must be signed for upon receipt. If you don’t expect to be home during normal business hours, please choose a delivery address where someone will be available to sign for your parcel.
HOW MUCH DOES SHIPPING COST: Shipping is free for all orders within Australia only.
International Shipping: US, HK, SINGAPORE, NZ, UK – FLAT RATE AUD $20
International Shipping: US, HK, SINGAPORE, NZ, UK – FREE on all orders over AUD $200
For other International destinations shipping cost will be calculated at checkout. Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.
WHERE IS MY ORDER: Once your order is shipped you will receive a confirmation email from us which will include your consignment number and tracking.
You can track the progress of your order through to shipment under ‘My Orders’ in the My Account section or by visiting https://auspost.com.au/mypost/track/#/search and entering your consignment number. If you are unable to locate your consignment number, or if you have any questions about your shipped order please Contact Us and our Customer Service team will assist you with your enquiry.
CAN I SHIP TO MULTIPLE ADDRESSES?: Yes, please Contact Us and our Customer Service team will assist you with your enquiry.
WHAT ABOUT LOST OR DAMAGED GOODS?: If your order is lost or damaged in transit, please contact our Customer Service team Contact Us If you have not received your order within 5 working days, please contact us so that we can assist you.
INTERNATIONAL SHIPPING: We use Australia Post postage calculation. Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.
Your local customs office will be able to assist you with any further information regarding taxes, duties and customs. Any dates quoted for delivery of the goods are approximate only and the store shall not be deemed to be in delays in delivery of the goods unless actual delivery of goods occurs later than four weeks from the quoted approximate delivery date and having received the Buyer’s written notification. The buyer shall comply with all laws governing the importation of the goods into the country of destination. For more help, please email us firstname.lastname@example.org
PAYMENT: Our store offers Paylinx, PayPal and Afterpay and Direct Bank Transfer you have an opportunity to choose which one is the most convenient. For more help, please email us email@example.com
RETURN POLICY: If you have any problems with our products or your order please, contact us firstname.lastname@example.org Organic by Glitter Friends has a 100% customer satisfaction policy. If you are not satisfied with a product(s) you have purchased online, we will happily organise a refund or exchange. Simply contact via email explaining whether you want a refund or exchange for the product(s) and a reason for the return or exchange. From there we can arrange to have the products return to us. This should be done within 7 days of receipt and the product(s) must be substantially unused. When returning goods, please keep proof of return in the event the parcel goes missing in transit.
SECURITY: For your safety, we never store or even see your credit card details. They are sent directly to PayPal or our bank and erased at the end of the transaction. Please check that the ‘padlock’ icon in your browser is active when you checkout. This indicates an encrypted connection which means that third parties cannot intercept your data in transit.