It’s always our goal to make your ordering process as efficient as possible.

Learn all about our shipping policies and procedures below.

Note our unique Glitter Friends Guarantee, created to ensure that you are always pleased with your purchases!


GLITTER FRIENDS GUARANTEE

At Glitter Friends, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee.


RETURNS

Should you ever buy anything from us that is not pleasing to you, you may return any of our products, for a full 100% money-back guarantee.

Please Contact Us for more details. Glitter Friends products purchased in all other locations must be returned to their original point of purchase.

For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Glitter Friends products from unauthorised retailers or other unauthorised sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.

NOTE: PayPal offers to cover the cost of your online return. Further information can be found on the PayPal website. * PayPal terms & conditions apply.

If you should need further information regarding the return of any Glitter Friends products, please do not hesitate to Contact Us, and it would be our pleasure to assist you however we could.


ORDER STATUS

We process orders Monday through Friday in the order in which they are received.

If you want to check the status of your order, and are a registered user, please log into My Account to check the progress of your order. if you want to track the shipment of your order, use the tracking number included in your shipping confirmation email. For any questions about your order, please Contact Us and we would be happy to assist you.


CHANGE SUBMITTED ORDERS

If you need to change an order you have already placed, please contact a Glitter Friends Customer Representative via Customer Service and select the subject "My Order" and topic "Can I Change My Order?". To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.


REPORT ORDER PROBLEM

If your order is missing a product, contains a damaged item, or other concern, please Contact Us. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.